** IMPORTANT: Update your device to minimum iOS 14.3 **
On December 15, 2020, Apple released iOS 14.3 with a fix for their bug preventing Wi-Fi setup of your Naim product. We strongly recommend you update to minimum iOS 14.3 (click here to learn how) and start the setup process again. You should no longer need to carry out any extra steps.
iOS 14.2 Wi-Fi setup issue
Due to certain issues in iOS 14.2 the Naim App cannot complete the Wi-Fi setup of your Naim product without manual intervention – and as a work around your Naim product must be setup as an ‘Airplay speaker’ in iOS – then finished in the Naim App.
IMPORTANT: You will be doing this process on your iOS device so please ensure you are comfortable switching between apps by pressing the Home button twice to choose which app to view. This will allow you to read these instructions and apply them in the right place.
Apologies for the nuisance.
Step 1: Where the issue occurs
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Step 2: Select your Naim product in Wi-Fi Settings
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Step 3: Connect your product to your network
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Step 4: Completing the Set-up process
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Didn't work?
Here are a couple of things you can try:
- Carry out/complete setup with:
- An Apple device not yet on iOS 14.2
- An Android device with the app installed
- An Apple device not yet on iOS 14.2
- Change the encryption on your router to WPA2/WPA or WPA2/WPA3 Mixed Mode
- Some users have reported success when dealing with the iOS 14.x additional privacy and security that can affect network connectivity
- This setting falls under Apple's recommended router settings. Read here