Symptoms:
- HDMI input making choppy/ ticking/ helicopter-like sound.
- Netflix or other smart TV apps are creating these sounds but normal TV isn't.
FIX:
- Go into TV settings
- Find the audio output settings
- Change the output codec to PCM or LPCM or Stereo (it is likely on auto)
- The names of these settings and the path to get there will likely be slightly different.
Explanation:
When using a smart TV a user can choose to watch Netflix or other external applications through there TV.
Unlike standard digital TV channels, some of these applications produce a digital stream that our Mu-so 2 and Uniti products cannot decode and play-out properly.
In this instance, you can get a choppy/ ticking/ helicopter-like sound as the processor tries to decode the signal wrongly.
Naim product ARC support:
- PCM
- DSD
For Naim products:
- The compressed audio needs to be downmixed into a format the product understands by the TV. Instructions for this under FIX.